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Best
Practice #11
Respect
Personal Time: Curb Email Use on Weekends
It’s a 24/7 world,
where we have Blackberries, text messaging, and instant access to
everyone and everything at our fingertips. Not so long ago you had to
be in your office to do work—no longer. With this new freedom to
work anywhere at anytime, attorneys are under more pressure than
ever to be accessible and responsive round the clock. How do you distinguish
between an e-mail that can wait until Monday from one that requires
your immediate attention in the middle of a dinner out on Friday
night?
What would you think if you received the
following message when you logged in for weekend work?
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It's the Weekend.
Help reduce weekend mail overload for both you and
your colleagues by working off-line in a replica of your
mailbox.
Firm research has shown if you send a note,
recipients will feel compelled to respond so, if
actions/responses can wait until the next business day, change
your work location to your Remote/Disconnected setting.
This will hold your outbound mail until you change your
work location back to In Office. |
This is the message professionals at
PriceWaterhouseCoopers see the first time they log in on the weekend
– a gentle reminder that it is the weekend and that they should be
respectful of their colleagues’ personal time. It reminds the person
logging in that although they may not expect colleagues to respond
immediately, the recipients of their e-mails may feel compelled to
reply immediately. If an email can wait, PriceWaterhouseCoopers
urges employees to work offline so that e-mails will not be sent
until the workweek resumes on Monday. According to Kristin Rivera,
a partner in the San Francisco office, management undertook this
email program because it makes “people feel good” and because it
ensures that co-workers are “not bombarded with e-mails on
Monday.”
Of course, some emails
can’t wait – that’s inevitable. But most can. An alternative to the
PriceWaterhouseCoopers approach is to require or encourage attorneys
who send e-mails over the weekend to include a deadline. If it’s an
emergency requiring immediate attention, so be it; if not, at least,
the recipient can make an educated decision about whether or not to
focus on the matter over the weekend.
Is your firm using e-mail or
other technology to institute work/life
balance? Send us an email.
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Another E-mail Tip for
Respecting Colleagues’
Time:
Cut Down on E-mail
Clutter: Disable
the “Reply to All” Option. This practice was also
instituted at PWC and cut down on e-mail clutter by at least a
third according to one partner. If a sender wants a
group of colleagues to receive a reply e-mail, they have to
physically type in all intended recipients. More often than not,
replying to all is unnecessary. When this option is
inconvenient, chances are the e-mails you receive actually
require and deserve your personal
attention. |
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