Does Your Part-Time
Program Work? The PAR Usability Test.
Reduced hours
policies can be useful to firms as recruiting and retention tools,
but all too often, poorly designed or executed policies drive away
talented attorneys. PAR's usability test is designed to test whether
a firm's reduced-hours policy is usable and effective. The PAR usability
test employs six basic measures. The first two are direct measures
of usability; the second two measures are designed to test for the
presence of two common problems; the final two measures are indirect
tests of whether a firm's policy is successful in achieving retention
goals.
The
Test:
1. Usage rate, broken down by sex
2. Median number of hours worked and duration of the balanced
hours schedule
3. Schedule Creep
4. Comparison of the assignments of balanced hours attorneys
before and after they reduced their hours
5. Comparative promotion rates of attorneys on standard and
balanced hours schedules
6. Comparative attrition rates of attorneys on standard and
balanced hours schedules
The
discussion below addresses each of these six measures of a usable
part-time policy.
1.
Usage Rate
A low usage rate is a strong signal that a firm's culture makes
the use of hours options undesirable, either because of schedule
creep, or because of adverse career consequences perceived to
accompany a decision to reduce hours, or both. It is important
to look at the number of men working reduced hours; even a high
usage rate will not signal an effective, nonstigmatized part-time
program if no men are willing to use it.
Only 5.4% of the attorneys in the law firms listed in the National
Directory of Legal Employers work reduced schedules in 2007, compared
with 13.59% of professional employees as a whole, as reported
by the U.S. Bureau of Labor Statistics for the same year. Retaining
a few lawyers is certainly better than retaining none at all,
but a usage rate this low will not result in improving overall
retention rates among mothers -- and others -- who seek a balanced
life.
Moreover, research in social cognition reports that, when women
are substantially outnumbered in a predominantly male environment,
the tendency is for a few superstars to be treated very, very
well, whereas most others drop off the map -- even women who are
fully as qualified as are the males in their class. Firms need
to ask whether their existing part-time programs have this "superstar
problem": whether successful use of their part-time policies
is limited to a handful of exceptional performers. In this context,
the firm stands to lose from its pool of talent many women who
are at least as talented as the men who ultimately make partner.
Some firms consciously discourage use of balanced hours options
for fear that "if we make it easy to go part-time,"
the floodgates will open. In fact, this has not happened at any
firm, as is discussed in Section IV of the Final Report.
2. Median Hours Worked and Duration of Balanced Hours Schedules
A
common assumption is that the "responsible" way to work
balanced hours is to work an 80% schedule for only a limited period.
Firms that structure their reduced-hours programs around this
assumption likely do not have a usable policy that will result
in decreased attrition.
A survey by the ABA showed 46.8% of associates at large firms
nationally work more than 60 hours per week, which translates
into a 48-hour week for a typical 80% "part-time" schedule.
Even at firms where associates bill an average of 2,000 hours
per year -- as is common in the Washington area -- part-time attorneys
work about 40 hours per week to make their billable targets. Given
the low percentage of mothers in the labor force who work substantial
overtime, this is not a schedule that will prove effective at
retaining women in proportionate numbers. Moreover, the assumption
that lawyers will reduce their hours only for a limited period
is problematic. The Massachusetts study found that the partners
who responded to its questionnaire had been working a reduced
schedule for an average of seven years (which probably meant that
many partners had been working reduced hours for a much longer
period).
For these reasons, it is important for firms to track the median
number of hours worked, and the median duration of balanced hour
schedules. (The median is chosen instead of the mean because this
makes it less likely that the short hours or long duration of
one person's schedule will give a false impression of the experience
of balanced hours attorneys considered as a group.) If firms find
the median hours of balanced hours attorneys are in a range that
would be considered full-time or overtime by non-law firm standards,
their policies are not effective and usable. Similarly, if firms
find the median duration of balanced hours schedules is short,
a few months to a year, their policies probably will not be effective
retention tools.
3. Schedule Creep
Schedule
creep - the tendency of part-time hours to creep back up to full-time
levels while pay remains reduced - is one of the major reasons
attorneys leave law firms rather than seeking balanced hours,
and that attorneys on reduced schedules give up and decide to
leave their firms. Indeed, some lawyers have suggested that schedule
creep is part of a semi-conscious policy to undermine reduced-hours
schedules, to ensure that few people opt to work less than the
standard schedule.
Measuring schedule creep is an indispensable step to implementing
a usable and effective policy of balanced hours. Surprisingly
few employers keep track of it, although it is easy to do. Firms
that have demonstrated a substantial commitment to making balanced
hours work have done so for some time. Records already exist documenting
how much time each attorney works; all that's required is to compare
the hours worked with the hours budgeted. If the comparison shows
that attorneys on nonstandard schedules are consistently working
more hours than their balanced hours agreements call for them
to work, then schedule creep is undermining the effectiveness
and usability of the policy.
4. Comparison of Work Assignments
"Assignments determine skills, skills determine advancement."
If balanced hours attorneys do not get quality work assignments
-- and many report they do not -- their development will suffer.
Moreover, if balanced hours attorneys are shifted to nothing more
than low-level, routine matters, they will soon become disenchanted
and leave the firm.
Both Ernst & Young and Deloitte & Touche keep track of
whether those on alternative schedules are receiving high quality
assignments by assessing whether they are assigned to work with
the firm's largest and most valuable clients. This is a rough
initial test that can signal whether a nonstandard schedule negatively
affects the quality of assignments. It is not a perfect measure,
for sometimes balanced hours attorneys are marginalized in other
ways -- by being assigned rote tasks, or only small parts of larger
matters. Perhaps the best test is to compare the assignments an
attorney received while working a standard schedule with those
he or she received while working reduced hours. (For new hires,
the attorney's assignments can be compared to those of other attorneys
at the same level in the same practice group.)
To compare work assignments, firms need only look at the billing
records of balanced hours attorneys. If too much rote work and
too little client contact is evident, for example, firms know
their policies are likely not effective and usable.
5.
Comparative Promotion Rates
Most
law firms now hire entering classes composed of roughly equal
numbers of men and women, yet 2007 data show that 83% of partners
are still men. One factor contributing to the low proportion of
women partners is the practice, de facto or de jure, of taking
reduced-hours attorneys off the partnership track.
As noted, numerous attorneys view reduced-hour work as ending
all hope of partnership. Firms should test the accuracy of this
perception by comparing the promotion rates of attorneys on balanced
schedules to those on standard schedules. While the promotion
rate will not necessarily be identical for these two groups, a
persistent imbalance in favor of standard hours attorneys may
well indicate that balanced hours attorneys are being penalized
in terms of promotions.
6. Comparative Attrition Rates
The final element of PAR's test compares the attrition rates of
attorneys on balanced schedules with those of attorneys on standard
schedules. A Massachusetts study found that, given the problems
with existing part-time policies, the attrition rates among reduced-hours
attorneys were even higher than among other attorneys. While men
with standard schedules had an attrition rate of 9% and women
working standard schedules had an attrition rate of 12% in 1997
and 1998, women working reduced hours averaged nearly 23%. These
figures suggest the usefulness of a comparison between men working
full-time, women working full-time, men working part-time, and
women working part-time. Given the intense demand for reduced
hours, if the attrition rate among attorneys working reduced hours
is significantly higher than for the other groups, this may signal
problems with the existing balanced hours policy.
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