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Balanced Hours
Effective Part-Time Policies for Washington Law Firms
Executive Summary
Most Washington law firms already have part-time policies.
They also have high attrition, few women partners, lower profits, and clients
who are increasingly dissatisfied with high turnover. Law firms have yet to
learn what corporate America already knows: restructuring part-time work to make
it professionally rewarding will cure these ills.
The issue confronting law firms is how to make their part-time
programs effective retention tools. In this final report, the Project for
Attorney Retention (PAR) concludes that most existing part-time
programs do little to stem attrition because they do not offer usable and
effective programs. This conclusion is similar to that of a report published
last year by The Women's Bar Association of Massachusetts, which found that
lawyers who use part-time programs often feel stigmatized, and that many
full-time attorneys leave their firms rather than going part-time because of the
perception that part-time programs are not effective. PAR's key findings about
the failure of existing part-time programs were published in its Interim Report,
which is attached as an appendix to this Report.
What many lawyers want is not "part-time," with its
implication of partial commitment. As the ABA Commission on Women in the
Profession pointed out long ago in Lawyers and balanced Lives: A Guide to Drafting and Implementing Workplace Policies for Lawyers,
they are committed professional who want "balanced lives" combined
with suitable career development.
This report shows how balanced hours policies can work well at
Washington law firms to increase retention, morale, client satisfaction, and
profitability.
- A significant proportion of male and female attorneys,
non-parents and parents alike, cite long work hours as a major reason for
leaving law firms and state they would like to exchange salary for fewer
hours.
- Law firms typically focus on revenue generation rather
than bottom-line profitability. For this reason, they may overlook the
fact that they are losing millions of dollars to high attrition. Replacing
each attorney who leaves costs between $200,000 and $500,000 -- and this
does not include the hidden costs of client dissatisfaction due to
turnover, lost business of clients who leave with departing attorneys, and
damage to the firm's reputation and morale.
- Clients are beginning to look at firm attrition, and
quality-of-life issues that affect attrition, when deciding which firm to
hire.
- Law firms, accounting firms, and major corporations that
have implemented effective balanced hours programs have benefited from
increased productivity, retention, staff and client loyalty, and
bottom-line profits. In addition, they have found significant improvement
in their recruiting efforts, attracting highly qualified applicants who
are in search of balanced lives.
A key finding of PAR is that a communication gap exists
between managing partners, who often feel they have addressed the demand for
part-time, and lawyers who feel that existing policies are neither usable nor
effective. To help close this gap, the PAR usability test gives firms a quick
read on whether or not their existing policy is usable and effective.
PAR also has developed recommendations for effective balanced
hours policies that are based on best practices currently in use in law and
accounting firms. The key recommendations are:
- The Principle of Proportionality
:
Attorneys on balanced hours schedules should receive proportional salaries,
bonuses, benefits, and advancement. This means the budgeted hours for a
balanced hours attorney should include billable and non-billable time; their
assignments should include interesting and high-profile work comparable to
that of standard hours attorneys; and they should be promoted to partnership
based on the same criteria as other attorneys.
- Flexible and Fair Policies
: The
potential retention benefits will not be attained when reduced hours are
available only for a few superstars. While each attorney seeking balanced
hours must present a viable business plan, balanced hours should be available
to any attorney who does so and should be tailored to meet the attorney's
individual needs. Balanced schedules should not be limited only to women, or
to parents, or to primary caregivers.
- Effective Implementation
:
Implementation is the key to success. Critical aspects of implementation
include: clear and consistent support from the top; an effective
implementation plan that includes training and a part-time coordinator who
monitors benchmarks to assess whether the program is fair and effective; and
planning processes for attorneys and the firm to create balanced schedules
that meet the needs of both.
Finally, this report addresses common objections to effective
balanced hours policies, many of which are based on misunderstandings about what
they are or how they can work within law firms. Two of the most important are:
- "We can't afford to let people go part-time."
A common myth is that overhead expenses are so high that having attorneys
working balanced hours will drain a firm's profits. Once firms look at the
bottom line rather than at revenue alone, the bottom-line benefits of usable
and effective balanced hours programs emerge in sharp relief.
- "Some practice areas aren't amenable to
part-time."
PAR found lawyers successfully
working balanced schedules in litigation, mergers and acquisitions, and other
practice areas commonly considered "not suited to part-time." In
some practice areas, balance needs to be defined as taking fewer cases over
the course of a year rather than working a set number of days or hours a week.
That said, the key issue determining the success of balanced hours is whether
one's colleagues and supervisor are supportive of the agreed-to schedule.
In conclusion, Washington law firms today are caught in a
cycle of skyrocketing salaries and skyrocketing attrition. It is possible
to turn this situation around. Indeed, the major accounting firms have done so
over a fairly short time period, and some law firms are already headed down the
same path. This report is an invitation to other firms to join them. Those firms
that offer quality balanced hours policies will rapidly become the employers of
choice for top-notch lawyers.
Get the full
report by clicking here. [268k .pdf]
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