by Linda Bray Chanow
When I decided to perform a study of alternative scheduling
programs at area law firms, I was convinced that part-time schedules were
necessary to accommodate women's family responsibilities. I did not realize
that alternative schedules are strategic business tools that will help firms
recruit and retain the best and the brightest attorneys. The findings set out in
my study Results of Lawyers, Work & Family: A Study of Alternative
Schedule Programs at Law Firms in the District of Columbia (WBA, www.wbadc.org,
May 2000) demonstrate that alternative schedules are
not only feasible, but also profitable.
The High Cost of Attrition. Alternative schedules will
help firms maintain their economic stability by decreasing the high costs
associated with attrition. For instance, when Deloitte & TouchÈ realized
its women professionals were not advancing at the expected rate, the accounting
firm performed an internal study. The study found that when each professional
quit, the firm lost approximately 150% of the person's annual salary. The
similarities between the structure of accounting firms and law firms suggest
that the analysis may also be applicable in the context of law firms. Applying
the 150% figure to the new salaries recently adopted by many firms, law firms
lose more than $200,000 on each departing attorney.
A Strong Correlation Between Hours and Attrition. Evidence
obtained through conversations with more than fifty members (including detailed
interviews of almost thirty members) of the local legal community, and other
subsequent research, suggests that high hour requirements cause attrition and
that both men and women are leaving firms for jobs that require fewer hours.
Michael Nannes, Deputy Managing Partner at Dickstein, Shapiro, Morin &
Oshinsky said that the firm's Quality of Life Committee discovered a startling
fact: "We were losing lawyers not to other law firms, but to other
schedules."
Recent statistics, developed by American University Law School
Professor Joan Williams, indicate that while most women will become mothers
during their lifetime, only 7% of mothers between the ages of 24-45 with
children under the age of 18 work over 49 hours per week. As law firms generally
require associates to work in excess of 49 hours per week, those firms that do
not allow part-time work, or do not promote attorneys who work less than fifty
hours a week will lose most of their female associates when the women become
mothers -- along with the thousands of dollars spent recruiting and training
them. Evidence also suggests that, in the future, firms will lose their female
attorneys sooner; young women are less likely than their mothers to postpone
starting a family until they become partner.
Men are leaving private practice as well. As more male lawyers
marry professional women, an increasing number of men now struggle to meet both
work and family demands. In addition, young men want to spend time with their
family because they experienced isolation from their fathers or watched their
fathers die premature deaths. These men place a high value on time with their
children and they willingly play active roles in their children's lives.
Although men are assuming more family responsibility, many
male attorneys face outdated male stereotypes that hinder their ability to use
existing resources to balance work and family responsibilities. Nearly half of
married attorneys have stay-at-home wives. Male attorneys with full-time working
wives often cannot focus exclusively on their careers and they face criticism
for what is perceived to be a lack of commitment. As a result, men leave firms
for jobs that require a lower time commitment and allow them to meet their
family responsibilities without the stigma associated with working part-time.
Alternative Scheduling Programs Increase Retention. The
results of my study suggest that rewarding alternative career paths lead to job
satisfaction, which in turn, leads to increased retention. Deloitte &
TouchÈ estimates that the firm saves over $14 million dollars annually by
retaining professionals through flexible work arrangements. Dickstein, Shapiro,
Morin & Oshinsky Deputy Managing Partner Michael Nannes witnessed the
transformation of alternative career paths from being an accommodation to
becoming a long-term strategic business tool. The firm's Gender & Quality
of Life Committee, originally created to respond to negative publicity that
caused a sharp decline in recruitment, "over time . . . began to realize
that flexible work policies would, among other things, help the firm both
attract and retain top lawyers." The firm implemented flexible work
policies and, although it is too earlier to draw a direct correlation, the firm's
summer class is now more than fifty percent female law students.
Consistent with this analysis, participants in my study ranked
job satisfaction as the second highest benefit of their reduced schedule. All
but two of the participants ranked job satisfaction high. Many participants
linked job satisfaction to their reduced hourly schedule. One woman summed it
up: "My job satisfaction has increased tremendously since I went part-time.
If I had not reduced my hours, I would not be here. I simply couldn't do it
all."
High job satisfaction translates to high retention rates.
Seventy-five percent of the study participants reported that they worked at
their firms for more than five years. Fifty-two percent were at their firms for
ten years. Despite the existing reluctance by men to utilize alternative
schedule programs, it is likely that firms that offer rewarding alternative
career paths will also retain male associates. As "mommy track"
policies are replaced with viable part-time programs that offer career
advancement, men will likely begin to utilize the programs.
Alternative Scheduling Programs Attract Top Talent. Alternative
schedules will also help firms recruit young associates, like myself, who are
either not willing or able to sacrifice their personal lives to meet the high
hourly requirements at most firms. In Managing Generation X, Rainmaker
Thinking Inc. President Bruce Tulgan explains that young workers share "a
strong sense of family, and a high priority placed on family" that
manifests itself in an unwillingness to give up their family time or
independence to an organization in which they have no chance of achieving
long-term security." According to Tulgan, young workers recognize that they
cannot rely on established institutions to be the anchors of their success and
security." This generation of young workers watched their parents devote
their entire lives to a corporation only to be "downsized."
Not only are Generation Xers less willing to give up
their family time, they are not able to give up the time. Almost
one-fourth of all people under the age of 32 are either currently responsible or
have been responsible for the long-term care of a family member or friend.
The "up or out" partnership track, combined with
fewer partnership opportunities, reinforces Generation Xers' belief that their
relationship with their law firms will be short-lived. Many recruits have
responded by choosing firms based on the firm's ability to prepare them for
their next legal jobs or to pay off their school loans. These recruits no longer
have aspirations of making partner and join firms planning to leave in
two years.
Successful Alternative Scheduling Programs Exist at Area Law
Firms. Local firms currently employ various
alternative schedules to meet the needs of their attorneys. The most common
schedule is a reduced-hour schedule. Another common alternative is the contract
attorney arrangement. Telecommuting is growing in popularity. While it is not
considered to be an alternative schedule, it aids in retaining employees through
reduced work stress.
Lingering misconceptions regarding what it means to work
anything but full-time significantly hinder implementation of rewarding programs
and reinforce stereotypes. For instance, many attorneys believe that a person
working part-time cannot adequately serve client demands. Deloitte & Touche
found that their part-time associates better served client needs because
the associates were not turning over as quickly as their full-time counterparts.
The accounting firm found that their clients were developing meaningful and
long-term relationships with their part-time associates. Nannes recently noted
at the D.C. Bar Winter Convention that the unavailability of attorneys working
in an alternative schedule is a "red herring." He explains that
full-time attorneys have many clients and are rarely available twenty-four hours
for any one client. Thus, the fact that an attorney works in an alternative
schedule does not necessarily make the attorney less available than an associate
with a full-time schedule.
Technological advancements have made it easier for attorneys
to work in alternative schedules. It is no longer safe to assume that because
the reduced-hour attorney is not in the office after five o'clock, the
attorney is not working. I found that many attorneys make their reduced-hour
schedule work by telecommuting. Reduced-hour attorneys often put in additional
hours at home each night after the kids fall asleep. They also check their email
and voicemail on their days off to enable them to respond to "true"
client emergencies.
Contract attorneys continue to be viewed as attorneys of lower
quality. I found, however, that many recent graduates from top law schools have
opted out of full-time firm jobs for contract work. In many cases, contract
attorneys' hourly rates are higher that their full-time counterparts. They set
their own schedule and choose their own work. The perception of contract
attorneys is going to improve as contracting becomes more common.
Evidence suggests that contract attorneys, if used
effectively, can cut client costs significantly and reduce firm overhead.
Contract attorneys can be particularly useful in a litigation practice where
large document productions and research needs can be unpredictable. The contract
attorney, instead of the firm, bears the risk of a fluctuating workload.
In today's highly competitive legal recruiting market, law
firms cannot afford to ignore the significant advantages offered by alternative
work arrangements. Soon, recruits will expect benefits packages to include
alternative schedules just as they now expect them to include health insurance.
Attorneys will demand flexibility, and walk across the street to a firm that is
flexible if their demands aren't met. The time for firms to design effective
alternative work programs is now.